Feedback from operational staff, clinical managers, and directors at active LDA client organizations — unedited.
"Without them...We'd likely be understaffed — and possibly non-compliant."
CareStat centralizes all necessary data in one place so staff don't need to jump between seven systems to do their work. The automations implemented from Q4 2022 onward removed countless manual steps from our HRA workflow — ensuring cases are clean, compliant, and reportable. Without them, staff would bear the massive burden of memorizing CareStat definitions, MOC/regulatory rules, and deadline equations. We'd likely be understaffed — and possibly non-compliant.
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"LDA plays a critical role here."
From a vendor management perspective though, in-house ops gave us the benefit of direct oversight and full visibility into the entire process from start to finish, as well as the flexibility to tweak systems as we continue learning about the nuances of this work. CareStat plays a critical role here since the HRA/care plan workflows touch a total of seven different systems, and CareStat is ultimately what ties all those systems together.
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"Greatly increased quality and efficiency."
Streamlining member and provider data into AuthStat Management System has been invaluable. Previously, we accessed multiple pages and programs to gather data for case management decisions. Having everything in the customer and provider pop-ups has transformed how we work.
"LDA has been our partners in troubleshooting and developing workflow enhancements."
AuthStat Management System made it much easier to run reports, perform audits, and prioritize cases — with flexibility in triaging daily work. The auto-assignment feature replaced a manual task that used to steal time from other priorities. The home health correction TAT automation moved us off Outlook entirely, housing requests in one place and letting us track timeliness effectively.